We’re Here to Help Renters

At a time when America is wondering what to do next, we want to reassure you and other multifamily renters that we’re here to help. You can count on Fannie Mae to provide you with accurate and timely information.

Communication is key: Starting a conversation with your landlord.

If you are a renter living in an apartment or other multifamily rental housing with five or more units and you’re facing financial challenges as a result of COVID-19 (Coronavirus), we want to help. Your first step should be to talk to your landlord to find out what housing assistance options might be available. Here are some tips that can help you reach an understanding:

Be candid about your situation. Share how your income has been affected.

Consider mentioning any resources and assistance options you’ve found.

Ask about payment arrangements, such as a temporary rent reduction.

Explain how your family would be impacted by being evicted.

Keep any email and text conversations and make notes of when you spoke in person.

Remember that these are stressful financial times for your landlord too, who is likely experiencing challenges like you. Try to communicate your situation clearly but also calmly.

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Know your options: Renters Resource Finder

There is help available to you during these uncertain times. If your building is financed through Fannie Mae, you have access to the Disaster Response Network for some extra support, including:

  • Assistance with FEMA and insurance claims after a natural disaster.
  • Access to HUD-approved housing counselors.
  • Federal and state housing assistance information.
  • Guidance on unemployment benefits, nutritional assistance and any other available programs.
  • Nonlegal support in communicating with landlords.

To find out if your building is financed by Fannie Mae, use the Renters Resource Finder below

Simply enter your building’s address, including city, state and ZIP code.

Find out now

If your building is not listed, you can still find help on a local basis. Learn your state’s response to COVID-19.

Your protections as a tenant: What’s the CARES Act?

The CARES Act provides Americans with various forms of relief from difficulties related to COVID-19, including housing hardship. If you live in a building financed by Fannie Mae, know that you can’t be served with an eviction notice solely for the nonpayment of rent for 120 days, until July 25, 2020, and your landlord has to give you 30 days to leave the property (August 24, 2020). During the 120-day ban on evictions, your landlord also may not charge you late fees or penalties. That doesn’t mean you don’t have to pay rent, but you should discuss with your landlord to determine if any financial arrangements can be made to help you through this challenging time.



Full text of the Coronavirus Aid, Relief and Economic Security Act of 2020.

State and Local Resources

For information on Coronavirus-related tenant protections by state (and county and major cities, if applicable) visit Nolo.com.